Refund policy
At GiftBouquet.shop, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
We offer a 30-day return policy from the date your order is delivered. To be eligible for a return, items must be unused, in their original condition, and include all original packaging.
Please contact us before returning any item so we can provide return instructions.
Free Returns
We proudly offer free returns worldwide on eligible orders. Once your return request is approved, we'll provide the appropriate return instructions.
Refunds
After we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds will be issued to your original payment method. Depending on your payment provider, refunds may take 5–10 business days to appear.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no additional cost.
Order Cancellation
Orders may be canceled free of charge before they have been processed or shipped. Once shipped, orders must follow our standard return procedure.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or customized products
- Gift cards
- Digital products
- Items damaged through misuse
Contact Us
If you have any questions about this policy, please contact us.
GiftBouquet.shop
4908 Rue Wilfrid, Pierrefonds-Roxboro, QC H8Y 3J6, Canada
Email: support@giftbouquet.shop
Phone: (905) 476-8302
We appreciate your trust in GiftBouquet.shop and are committed to providing a smooth and worry-free shopping experience.